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Homepage > About Crisis Group > Employment > Careers > Open Positions > Chief Operating Officer

Chief Operating Officer

The International Crisis Group is a leading source of independent analysis and policy advice on how to prevent, resolve or better manage deadly conflict. We combine expert field-based research and high-level engagement with policymakers across the world to effect change in the crisis situations on which we work. We endeavour to talk to all sides and by doing so to provide fresh perspectives and intelligent recommendations for conflict parties and external actors.

Headquartered in Brussels, Crisis Group is a non-profit, non-governmental organisation (U.S. 501(c)(3) tax exempt) with some 110 staff members on five continents.

Under President & CEO Jean-Marie Guéhenno, Crisis Group has embarked on a shift in its strategic direction to respond to the rapidly evolving international context in which it is working. While retaining a commitment to the field-based conflict analysis and advocacy on which the organisation has built its reputation, this shift involves heightened attention to our policy prescriptions, responding more quickly to events, better highlighting our expertise on issues cutting across our work, deepening existing and developing new partnerships, and improving our ability to communicate our impact.  

Role: The Chief Operating Officer (COO) will support the President & CEO in his leadership of the organisation. Based in the Brussels Headquarters, s/he will lead and manage Crisis Group’s global operations on a day-to-day basis and ensure that its evolving business model is financially and operationally sustainable and supports the organisation’s talented and dedicated staff in maximising their effectiveness. The COO, an individual with proven entrepreneurial skills in a non-profit, multilateral or multinational corporate setting, must bring a blend of business acumen, rigour and commitment to excellence, as well as passion for Crisis Group’s mission. This is an outstanding opportunity for a seasoned and creative leader with experience guiding an organisation’s strategic evolution. 

Key Responsibilities:

  • Lead and manage the operational implementation of the organisation’s strategic framework and of its annual workplan ensuring that it has the necessary skilled staff, financial resources, systems and infrastructure to deliver on its mission and execute its work efficiently and with maximum impact.
  • Oversee and coordinate fundraising, including providing guidance and support as needed to devise innovative strategies to increase revenue, and to pursue and implement new funding mechanisms.
  • Help to maintain a work environment in which morale is high and a talented and dedicated staff work and communicate effectively, with special attention to the needs of staff operating in potentially dangerous, isolated or difficult environments.
  • Help to maintain organisational focus on excellence and continuous improvement, on promoting learning, innovation and agility, as well as on an unwavering commitment to quality, organisational cohesion, equity and professional growth.
  • Oversee the operational aspects of the organisation’s five regional programs, as well as of its communications and outreach, and advocacy.  
  • Mentor staff using a supportive and collaborative approach; establish priorities; set objectives; assign accountabilities; and monitor and evaluate results.
  • Manage efforts to identify, pursue and strengthen partnerships.
  • Working closely with the Director of Finance and Administration, oversee finance, administration, human resources and IT, as well as annual and multi-year financial and administrative planning, based on the organisation’s strategic framework and annual workplan, to ensure sustainability and optimal resource allocation.
  • Ensure systems are in place to assess, manage and mitigate risk and to ensure that operations comply with applicable law and internal policies and procedures.

Preferred Qualifications

  • Minimum 15 years of professional experience in a mission-driven environment operating internationally, including experience guiding an organisation’s strategic evolution.
  • Senior-level management experience in a non-profit, multilateral or multinational corporate setting, with a track record of identifiable and measurable success, including in program/service delivery; fundraising; finance; staffing; monitoring and evaluation; gender mainstreaming; and long-range planning and institutional development.
  • Strong understanding of and preferably experience with fieldwork.
  • Excellent leadership, project management, communication and problem-solving skills as well as resourcefulness in setting priorities and introducing efficiencies.
  • Energetic, flexible, collaborative and proactive; a team builder who can positively and productively advance both strategic and tactical initiatives.
  • Experience building organisational and team capacity; ability to develop and empower exceptional leaders and ensure accountability.
  • Fluency in English; exceptional written, oral, interpersonal and presentation skills; knowledge of other languages a plus.
  • Experience in the fields of conflict prevention and international relations (or related fields) a plus.
  • Commitment to Crisis Group’s mission.

Qualified candidates are encouraged to apply by sending an email with a detailed CV and a motivation letter to First selections are planned for 25 July 2016 and interviews are foreseen in Brussels between end July/end August. In case you have holidays planned during which you would not be available in that time period, please indicate that in your motivation letter.

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